TERMS AND CONDITIONS OF SALE
www.fromfuture.com (the “Website") is published by From Future, a simplified joint stock company with capital of €7,622.45, headquartered at 150 rue Gallieni, 92100, Boulogne-Billancourt, France, registered in the Paris Trade and Companies Register under number 338 523 566, with intra-community VAT number FR1338523566 (hereinafter "From Future"). 1. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE The General Terms and Conditions of Sale ("GTCS") set forth below apply to all orders for products and services placed through the Website (the "Products") with From Future by any person (the "Customer"). The Customer must read the General Terms and Conditions of Sale prior to placing any order (the "Order"), the General Terms and Conditions of Sale being available on the Website. From Future reserves the right to modify or amend these terms and conditions at any time. The version of the GTCS applicable to any sale is the one appearing online on the www.fromfuture.com website at the time of the Order. Consequently, placing an Order requires the Customer's full prior and unreserved acceptance of the GTCS 2. WEBSITE INFORMATION AND ACCESSIBILITY www.fromfuture.com is an e-commerce website owned and operated by From Future. The Website is accessible to all Internet users 24 hours a day, 7 days a week, except in the event of scheduled or unscheduled interruptions by From Future or its service providers for maintenance and/or security purposes or in the event of force majeure (as defined below). From Future shall not be liable for any damages whatsoever resulting from the unavailability of the Website. From Future does not warrant that the Site will be free from defects, errors or bugs, or that the Website will operate without failure or interruption. In this respect, it may freely and at its sole discretion determine any period of unavailability of the Website or its content. From Future cannot be held responsible for data transmission, connection or network unavailability problems. From Future reserves the right to make changes to the Website for technical or commercial reasons. When these modifications do not substantially alter the conditions of the provision of services, the Customer may be informed of the modifications, but his acceptance is not requested. 3. WEBSITE REGISTRATION The Customer's registration on the Website is validated by From Future as soon as the Customer receives a registration confirmation e-mail. When creating an Account or purchasing as a visitor, the Customer must ensure the accuracy and completeness of the data he/she provides. The Customer is obliged to keep his personal information up to date at all times. From Future shall not be held liable for the impossibility of delivering the Products in the event of an error in the recipient's contact details. By registering on the Website, the Customer declares and warrants to From Future that he/she is of legal age and has the legal capacity to contract. From Future may delete the Customer's Account at any time, for any reason, at its sole discretion. 4. PRODUCTS The Products offered for sale are those described on the Website on the day the Customer consults the Website, subject to availability. These indications are updated automatically in real time. However, From Future cannot be held liable for any error in the update, regardless of its origin. In this respect, From Future shall not be liable for the cancellation of an Order for a Product due to the exhaustion of stocks. From Future takes the utmost care in the presentation and description of its products in order to provide the Customer with the best possible information. However, it is possible that errors may appear on the Website, which the Customer acknowledges and accepts. From Future does not warrant the accuracy or security of any information transmitted or obtained through the Website. It is possible that the Customer may receive, following an Order, a part previously returned by another person. Please note that From Future only accepts the return of undamaged and unworn Products, these two conditions being checked before the returned Products are returned to stock. 5. ORDERS Orders placed on the Website are subject to compliance with the procedure set up by From Future on the Site, which includes successive steps leading to validation of the Order. The Customer may select as many Products as he or she wishes to add to the shopping cart (the "Shopping Cart"). The Shopping Cart summarizes the Products chosen by the Customer as well as the related prices and charges. The Customer may freely modify the Shopping Cart before validating the Order. Validation of the Order confirms the Customer's acceptance of the GCS, the Products purchased, their price and the associated costs. A confirmation email summarizing the Order (Product(s), price, quantity, etc.) will be sent to the Customer by From Future. To this end, the Customer formally accepts the use of electronic mail for From Future's confirmation of the contents of the Order. 6. REFUSAL TO PROCESS AN ORDER From Future reserves the right to remove any Product displayed on the Website at any time and to replace or modify any content or information appearing on the Website. Despite From Future's best efforts to satisfy its customers' expectations, it may be necessary for From Future to refuse to process an Order after having sent the Customer the confirmation e-mail summarizing the Order. From Future shall not be liable to the Customer or to any third party for any damages resulting from the removal of a Product from the Website, or from the replacement or modification of any content or information contained on this Website, or from the refusal to process an Order after the confirmation email summarizing the Order has been sent. From Future also reserves the right to refuse or cancel an Order from a customer with whom it has a dispute over payment of a previous order. 7. PRICES AND PAYMENT TERMS Product prices are indicated on the Website in euros, including VAT, but excluding customs duties and other taxes. Customs duties and other taxes must be paid by the customer directly to the carrier. All prices shown are calculated and include value-added tax (VAT) applicable in France. From Future reserves the right to modify its prices at any time, but Products will be invoiced on the basis of the prices in effect at the time of registration and payment of the Order, subject to availability. Products are payable in cash when the Order is placed. Payment for purchases is made either via Paypal, via the secure platform of our payment service provider Checkout, or via the secure platform of our other payment service provider Mollie, for the iDEAL, Bancontact and SOFORT payment methods. Paypal (Europe) S.à.r.l. et Cie, is a Luxembourg limited partnership with shares (société en commandite par actions), registered with the Luxembourg R.C.S. under number B118349, with its registered office at 22-24, Boulevard Royal - L-2449 Luxembourg. For further information, customers can visit the following website: https://www.paypal.com. Checkout, for any information, the customer can visit the following website: https://www.checkout.com/ For more information, customers can visit the Mollie website at https://www.mollie.com/fr/payments The Customer expressly acknowledges that the communication of his/her credit card number to From Future constitutes authorization to debit his/her Account up to the price of the Products ordered. Where applicable, notification of cancellation of an Order for non-payment will be sent to the Customer by From Future to the e-mail address provided by the Customer when registering on the Website. The data recorded and kept by From Future constitutes proof of the Order and of all sales made. The data recorded by Paypal Checkout or Mollie constitute proof of any financial transaction between the Customer and From Future. 8. DELIVERY Deliveries are made by Colis privé, Colissimo, B2C Europe, Chronopost, UPS and Mondial Relay, Monday to Saturday, depending on the option chosen by the Customer when validating the Order. Delivery means the transfer to the Customer of physical possession of the Products (the "Delivery"). The Delivery charges applicable to the Order are those mentioned on the Website at the time of the Order. Where From Future arranges delivery of the Product, the risk of loss or damage to the Product passes to the Customer at the time of Delivery. By way of exception, the risk is transferred to the Customer upon delivery of the Product to the carrier when the latter is entrusted with the transport by the Customer and not by From Future. Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the address of residence of the Customer, of a natural person of his choice or of a legal entity (delivery to his company). Delivery cannot be made to hotels or post office boxes. In the event that delivery cannot be made due to an incorrect delivery address or failure by the Customer to collect the Order from the selected collection point, no reshipment will be made and the Customer will be reimbursed within fourteen (14) days of receipt of the Order by From Future, which will deduct the cost of returning the goods from the reimbursement. From Future delivers Orders within a maximum of twelve (12) working days for delivery in Metropolitan France and twenty (20) working days for international delivery, this period being counted from the first working day after the Order has been validated. The day after a collection goes online, during sales periods and from November 23rd to December 31st, the delivery time may be increased by ten (10) days, given the large and exceptional volume of Orders. In order for these deadlines to be met, the Customer must ensure that he has provided accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access codes, intercom names and/or numbers, etc.). From Future shall not be liable for any delay in delivery not caused by From Future or due to force majeure (as defined below). If the delivery time is exceeded, the Customer may request cancellation of the sale and obtain reimbursement of the sums paid for the Order within a maximum of thirty (30) days of the request. Notwithstanding the foregoing, From Future shall not be liable for any damages resulting from a delay in delivery, and From Future shall be entitled only to a refund of the Product to the exclusion of any other form of compensation. Deliveries can also be made via Mondial Relay, subject to acceptance of the parcel by the selected Relais. 9. RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS 9.1. Time and conditions for exercising the right of withdrawal In accordance with article L.221-18 of the French Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from From Future, without having to give reasons for his decision. From Future increases this period to 30 days from receipt of the Order. We invite the customer to check the condition of the garment before removing the label, in order to return it to us if necessary. 9.2. How to return an order under the right of withdrawal The right of withdrawal is exercised without penalty. The Customer shall return the Order without undue delay and, at the latest, within thirty (30) days of receipt of the Order. After this period of thirty (30) days, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unworn and unwashed. To make a return, the customer must follow the procedure indicated on the "Faq" and "Deliveries & Returns" pages on the website. The return of Products is not covered by From Future. The return of Products is at the Customer's expense and risk. Customs duties for the return of Products must be paid by the Customer directly to the carrier. 9.3. Refunds for products returned under the right of withdrawal From Future's refund of the Order will be made no later than thirty (30) days from the date the Order is received back. Refunds will be made only if From Future has been able to recover the Products for which the refund is requested. From Future will make the refund using the same means of payment as was used to pay for the Order, unless the Customer expressly agrees to the use of another means of payment and insofar as the refund does not incur any costs for the consumer. If the Customer fails to comply with these terms and conditions, From Future will not be able to refund the Products concerned. In all cases, From Future is responsible for return shipping costs if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged. 10. WARRANTIES - LIMITATION OF LIABILITY From Future's liability with respect to any Product purchased from the Website is strictly limited to the purchase price thereof. From Future will not be liable for any of the following losses, regardless of their origin: - loss of income or sales - operating loss - loss of profits or contracts - expected loss of savings - data loss - loss of work or management time - image damage - loss of opportunity, in particular to order a Product, - moral prejudice. The documents, descriptions and information relating to the Products appearing on the Website are not covered by any warranty, express or implied, with the exception of the warranties provided by law. From Future makes no warranty with respect to any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair the functionality of a computer or interfere with the proper working of a computer, including any transmission resulting from a download of any content by the Customer, the software used by the Customer to download the content, the Website or the server that makes it available. In this respect, the Customer acknowledges that it is its responsibility to install appropriate anti-virus and security software on its computer hardware and any other devices in order to protect them against any bugs, viruses or other such programming routines that may prove harmful. The Customer acknowledges that it assumes all risks associated with any content downloaded or otherwise obtained through the use of the Website and agrees that it is solely responsible for any damage to its computer system or loss of data resulting from the download of such content. From Future is only obliged to deliver Products in accordance with the contract. The Products are considered to be in conformity with the contractual provisions if the following conditions are met: (i) they must conform to the description and possess the characteristics set out on the Website; (ii) they must be suitable for the purposes for which products of this kind are generally designed; (iii) they must meet the quality and resistance criteria which are generally accepted for products of the same kind and which can reasonably be expected. In addition, From Future guarantees consumers against defects in conformity and latent defects for Products sold on the Website under the following conditions: Apparent defects - Warranty - Legal conformity - Hidden defects Any apparent defect in a Product must be reported by e-mail (contact@fromfuture.com) The Customer must comply with the procedure relating to the right of withdrawal by informing From Future in advance by any means of the existence of this apparent defect, so that the return can be accepted. Subject to validation of a non-conformity or a defect by From Future or the manufacturer as the case may be, the Customer benefits from the following warranties: From Future, headquartered at 150 rue Gallieni 92100 Boulogne-Billancourt, France, acts as guarantor in accordance with the provisions of articles L 217-5 et seq. of the French Consumer Code and 1641 et seq. of the French Civil Code. The Customer: - has a period of two (2) years from the date of delivery of the Product to bring an action for lack of conformity of the Product, - is exempted from proving the existence of the lack of conformity of the good during the six (6) months following the delivery of the Product, - may choose between repairing or replacing the Product, subject to the cost conditions stipulated in Article L217-9 of the French Consumer Code; The legal warranty of conformity applies independently of the commercial warranty described below. In addition, the customer may also invoke the legal warranty for hidden defects in the item sold, as defined in articles 1641 et seq. of the French Civil Code. The legal warranty for hidden defects entitles the customer, within two years of the discovery of the defect, to a refund for a Product that has proved to be unfit for its intended use. The warranty against hidden defects protects the Customer against hidden defects in the Product purchased which prevent its use or affect it to such an extent that the Customer would not have purchased it. The Customer then has two options: keep the Product and ask for a reduction in the price, or return the Product and ask for a refund of the price paid, in accordance with article 1644 of the French Civil Code. In order to implement these guarantees, the Product must be returned, in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial Order and a copy of the complaint to From Future's head office, after sending an e-mail indicating the reason for the return of the Product. Please note the following legal provisions: Art. L217-4 of the French Consumer Code: "The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was made his responsibility by the contract or was carried out under his responsibility." Art. L217-5 of the French Consumer Code: "The property conforms to the contract: 1° If it is fit for the purpose ordinarily expected of similar goods and, if applicable (a) if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model; (b) if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter." Art. L217-7 of the French Consumer Code: "Defects of conformity which appear within twenty-four months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise. For used goods, this period is six months. The seller may rebut this presumption if it is not compatible with the nature of the good or the claimed lack of conformity." Art. L217-8 of the French Consumer Code: "The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest conformity on the grounds of a defect of which he was aware or could not have been unaware at the time of contracting. The same applies when the defect originates in materials supplied by the customer." Art. L217-9 of the French Consumer Code: "In the event of a lack of conformity, the buyer can choose between repair and replacement. However, the seller may not proceed according to the buyer's choice if this choice would entail a cost that is manifestly disproportionate to the other method, taking into account the value of the goods or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer." Art. L217-10 of the French Consumer Code: "If repair and replacement of the good are impossible, the buyer may return the good and have the price refunded, or keep the good and have part of the price refunded. The same option is available to him: 1° If the solution requested, proposed or agreed in application of article L. 217-9 cannot be implemented within one month of the buyer's complaint; 2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the good and its intended use. However, the sale may not be rescinded if the lack of conformity is minor." Art. L217-11 of the French Consumer Code: "The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not preclude the award of damages." Art. L217-12 of the French Consumer Code: "Any action resulting from a lack of conformity shall be barred after two years from the date of delivery of the goods." Art. L217-13 of the French Consumer Code: "The provisions of the present section do not deprive the purchaser of the right to bring an action resulting from redhibitory defects as provided for in articles 1641 to 1649 of the French Civil Code, or any other action of a contractual or extra-contractual nature recognized by law." Art. 1641 of the French Civil Code: "The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them." Art.1642 of the French Civil Code: "The seller is not liable for apparent defects of which the buyer has been able to convince himself." Art. 1643 of the French Civil Code: "He is liable for hidden defects, even if he is unaware of them, unless he has stipulated that he will not be bound by any warranty." Art. 1644 of the French Civil Code: "In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned." Art. 1646 of the French Civil Code: "If the seller was unaware of the defects, he will only be required to refund the price and reimburse the buyer for the costs incurred by the sale." Art. 1648 of the French Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. (etc.)" Force Majeure In the event of a force majeure event preventing performance of these GTC, From Future shall inform the Customer within fifteen (15) days of the occurrence of such event, by e-mail or by registered letter with acknowledgement of receipt. In addition to the cases usually accepted by the case law of French courts and tribunals, the following are expressly considered to be cases of force majeure or fortuitous events: total or partial strikes, lock-outs, riots, boycotts or other industrial actions or commercial disputes, civil unrest, insurrection, war, acts of terrorism, bad weather, epidemics, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer breakdown, blockage of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship. All obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the relevant transaction may be terminated at the request of From Future or the Customer without compensation to either party. The Customer's failure to pay cannot be justified by force majeure. 11. PARTIAL DISABILITY If one or more of the provisions of these GTC are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other provisions will retain all their force and scope. 12. NON-WAIVER No forbearance, inaction or inertia on the part of From Future shall be construed as a waiver of its rights under the GTCS. 13. MEDIATION - APPLICABLE LAW - COMPETENT JURISDICTION The sale of Products is subject to French law. In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, From Future adheres to the Service du Médiateur du e-commerce of the FEVAD (Fédération du e-commerce et de la vente à distance) whose contact details are as follows: 60 Rue La Boétie - 75008 Paris - France - http://www.mediateurfevad.fr. After consumers have first approached From Future in writing, the Mediation Service may be contacted for any consumer dispute that has not been settled. To find out how to contact the Mediation officer, click here. The customer may also contact the dispute resolution platform set up by the European Commission at the following address: http://ec.europa.eu/consumers/odr/. In the absence of amicable resolution, any dispute relating to the interpretation of the GCS, the performance or termination of a sale, or the interpretation, performance or termination of the present contract shall be submitted to the legally competent courts. 14. CONTRIBUTION TO THE REP SECTOR From Future contributes annually to the financing of the recycling of articles put on the market by paying a contribution to the eco-organization REFASHION. The unique Syderep identifier (IDU) FR302934_11YAQW attesting to the registration of producers in the TLC (Textiles, Household Linen, Footwear) sector, in application of article L.541-10-13 of the French Environmental Code, has been assigned to the Seller by ADEME. This identifier attests to the company's compliance with its obligation to register on the TLC producers' register and to file its marketing declarations with REFASHION. 15. ECO PARTICIPATION / PRODUCER REGISTER As a manufacturer and marketer, From Future is a member of an eco-organization: CITEO for paper and packaging recycling. From Future's Unique Identification Number (UID) in the Register of Producers is FR302934_01CAWR. Registration number pursuant to article L.541-10 of the French Environment Code. The unique identifier attesting to producer registration under Article L.541-10-13 of the French Environment Code has been assigned to From Future by ADEME. LEGAL INFORMATION It is reminded that the secrecy of correspondence is not guaranteed on the Internet and that it is the responsibility of each Internet user to take all appropriate measures to protect their own data and/or software from contamination by any viruses circulating on the Internet. 1. PUBLISHER From Future, a simplified joint stock company with capital of €7,622.45, registered with the Paris Trade and Companies Register under number 338 523 566, headquartered at 150 rue Gallieni, 92100 Boulogne-Billancourt. The publication director is Philippe de Hesdin, legal representative of From Future. Contact: contact@fromfuture.fr 2. WEB HOST GoDaddy 3. DESIGN AND PRODUCTION Maestrooo 4. PERSONAL DATA AND COOKIES In accordance with the provisions of law no. 78-17 of January 6, 1978 relating to data processing, data files and individual liberties, the website has been registered with the CNIL (Commission Nationale Informatique et Libertés) under number 2039445. All the information in your Account is only used in the context of your commercial relationship with www.fromfuture.com. This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are processed entirely by Paypal or by the secure payment module of our partners Checkout or Mollie. The Website uses cookies (connection cookies), of which the user is informed when arriving on the website, to record information relating to the computer's navigation on the website. These cookies are installed only after acceptance by the user, and continued browsing of the website constitutes acceptance. Users may prevent the use of cookies by adjusting their browser settings, bearing in mind that access to certain services may require prior acceptance of cookies by the user. 5. PROFESSIONAL GENDER EQUALITY INDEX Please find in this document the overall score of the Gender Equality Index, which is based on 5 indicators: The gender pay gap, The difference in the distribution of individual increases, Difference in the distribution of promotions (only in companies with more than 250 employees), The number of employees returning from maternity leave, Parity among the 10 highest earners. This file also contains the correction measures for the June 16, 2023 professional index.