TERMS OF SALES
www.fromfuture.com (The "Site") is published by the company from Future, a simplified joint-stock company with a capital of € 7,622.45, whose head office is located at 150 rue Gallieni, 92100, Boulogne-Billancourt, France , registered in the Paris Trade and Companies Register under number 338 523 566, including the intra-community VAT number FR1338523566 (hereinafter "From Future").
1. Applications of general sales conditions
The general “GTC” sales conditions detailed below apply to all orders for products and services placed via the Site ("products") from From Future by anyone (the "Customer").
The customer must read the GTCs before any order (the "order"), the GTCs being available on the site.
From Future reserves the right to adapt or modify these GTCs at any time. The CGV version applicable to any sale being that appearing online on the site www.fromfuture.com at the time of the order. Consequently, placing an order requires full prior membership and, without reservation, to the CGV by the customer
2. Site site information and accessibility
www.fromfuture.com is a electronic commerce site that belongs and is managed by From Future.
The site is accessible to all users of the Internet network in principle 24/24, 7/7, except interruption, scheduled or not, by From Future or its providers, for the needs of its maintenance and/or security or cases of force major (as defined below). From Future cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the site.
From Future does not guarantee that the site will be free from anomalies, errors or bugs, or that the site will work without failure or interruption. In this regard, in this regard, it can freely and its full discretion any period of unavailability of the site or its content. From Future cannot be held responsible for data transmission problems, connection or unavailability of the network.
From Future reserves the right to develop the site, for technical or commercial reasons. When these modifications do not alter the conditions for the provision of services, in a substantial and negative way, the customer can be informed of the changes that have taken place, but his acceptance is not requested.
3. Registration on the site
The registration of the customer on the site is validated by From Future as soon as the customer receives a registration confirmation.
When creating their account or purchase as a visitor, the customer must ensure the accuracy and completeness of the data he provides. The customer is required to always update his personal information. In the event of an error in the wording of the recipient's contact details, From Future cannot be held responsible for the impossibility of delivering products.
By registering on the site, the customer declares and guarantees to From Future that he is major and the legal capacity to contract.
From Future can delete the customer's account at any time, for any reason, at their sole discretion.
The products offered for sale are those described on the site on the day of consultation of the site by the customer, within the limits of available stocks. These indications are updated automatically in real time. However, an error in the update, whatever the origin, does not engage the responsibility of From Future. As such, From Future cannot be held responsible for the cancellation of an order for a product due to stocks exhaustion.
From Future takes great care in the presentation and description of its products to best satisfy customer information. It is however possible that errors can appear on the site, which the customer recognizes and accepts.
From Future does not guarantee the precision or the security of the information transmitted or obtained by means of the site.
It is possible that the customer receives following an order, a part previously returned by another person. It is specified that From Future accepts only the return of intact and unasked products, these two conditions being controlled before the stocking of the returned products.
The order taking on the site is subject to compliance with the procedure set up by FROM FUTURE on the site comprising successive steps resulting in the validation of the order.
The customer can select as many products as they wish that will be added to the basket (the "basket"). The basket summarizes the products chosen by the customer as well as the prices and costs relating to it. The customer can freely modify the basket before validation of his order. The validation of the order is worth confirmation of acceptance by the CGV customer, purchased products, their price as well as associated costs.
A confirmation email summarizing the order (product (s), price, quantity, etc.) will be sent to the customer by From Future. To this end, the Customer formally accepts the use of email for confirmation by the FROM FUTURE OF THE CONTENT OF HIS Order.
6. Refusal to process an order
From Future reserves the right to withdraw any products displayed on the site at any time and to replace or modify any content or information on the latter. Despite the best efforts of From Future to meet the expectations of its customers, it may be that the latter is led to refuse to process an order after sending the customer the confirmation email summarizing the order.
From Future cannot be held responsible for the customer or a third party of the harmful consequences of the withdrawal of a product from the Site, or replacement or the modification of any content or information on this site, or the refusal to process an order After sending the confirmation email summarizing the order.
From Future also reserves the right to refuse or cancel an order from a Customer with whom it has a dispute on the payment of a previous order.
7. Price and payment terms
Product prices are indicated on the site in euros including VAT,But excluding customs costs, and other taxes. Customs fees and other taxes must be paid by the customer directly to the carrier.
All prices displayed are calculated and include value added tax (VAT) applicable in France.
From Future reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the registration and payment of the order, subject to availability.
The products are payable in cash when ordering.
Purchasing payment is carried out either via Paypal or via the secure platform of our Checkout payment service provider, or via the secure platform of our other Mollie payment service provider, for Ideal, Bancontact and Sofort payment methods.
Paypal (Europe) S.à.R.L. and co, is a company in Luxembourg communities, registered with the R.C.S in Luxembourg under the number B118349, whose head office is located 22-24, boulevard Royal-L-2449 Luxembourg. For any information, the customer can consult the following website:https://www.paypal.com.
Checkout, For any information, the customer can consult the following website: https://www.checkout.com/
Mollie, For any information, the customer can consult the following website: https://www.mollie.com/fr/payments
The Customer expressly recognizes that the communication of his bank card number at From Future applies to the debit authorization of his account up to the price of the products ordered. If necessary, a order cancellation notification for default of payment is sent to the Customer by From Future on the email address communicated by the Customer when registering on the Site.
The data recorded and kept by From Future constitute proof of the order and all the sales. The data recorded by Paypal Checkout or Mollie, constitute proof of any financial transaction which occurred between the customer and from Future.
Deliveries are provided by private parcel, Colissimo, B2C Europe, Chronopost, UPS and Mondial Relay, Monday to Saturday, depending on the option chosen by the Customer when validating their order.
Delivery means the transfer to the customer of the physical possession of the products ("delivery").
The delivery costs applicable to the order are those mentioned on the site at the time of the order.
When From Future takes care of the delivery of the product, the risk of loss or deterioration of the product is transferred to the customer at the time of delivery.
As an exception, the risk is transferred to the customer when the product is handed over to the carrier when the latter is responsible for transport by the customer and not by FROM FUTURE.
Delivery is made to the delivery address indicated by the Customer, it being specified that it must be the customer's residence address, a natural person of their choice or a legal person (delivery to their company ).Delivery cannot be made in hotels or postal boxes.
If it is impossible to make the delivery, due to an erroneous delivery address or the lack of withdrawal by the Customer of his order from the selected withdrawal point No re -exhibition may be made and the customer will be reimbursed in a Deadline of fourteen (14) days from receipt of the order by FROM FUTURE, which will withdraw from the reimbursement the return costs of the goods.
From Future book orders within a maximum period of principle of twelve (12) working days for delivery in mainland France and twenty (20) working days for international delivery, this period being deducted from the first working day after validation of the order. The day after the launch of a collection online, during sales periods and from November 23 to December 31, the delivery time can be increased by ten (10) days, given the large and exceptional volume of orders.
In order for these deadlines to be respected, the customer must ensure that they have communicated accurate and complete information concerning the delivery address (such as, in particular: street, building, staircase, codes of Access, names and/or intercom numbers, etc.).
From Future cannot be held responsible for the delay in routing not being its fact or justified by a case of force majeure (as defined below).
In the event of exceeding the delivery time, the Customer may request the cancellation of the sale and obtain within thirty (30) days of his request to this effect the reimbursement of the sums paid during the order. Notwithstanding the above, From Future cannot be held responsible for the damaging consequences following a delay in routing, only the reimbursement of the product by FROM FUTURE being possible to the exclusion of any other form of compensation.
Deliveries can also be made in Mondial Relay, subject to acceptance of the package by the selected relay.
9. Right of withdrawal - Refunds and returns
9.1. Deadline and methods of exercising the right of withdrawal
In accordance with article L.221-18 of the Consumer Code, the non-professional customer has a period of fourteen (14) days from receipt of the order to exercise his right of withdrawal from From Future , without having to motivate your decision. From Future increases this period to 30 days from receipt of the order. We invite the customer to note the condition of the clothing before removing the label, in order to return it to us if necessary.
9.2. Returning methods of the order within the framework of the right of withdrawal
The right of withdrawal is exercised without penalty.
The Customer returns the order, without excessive delay and, at the latest, within thirty (30) days of receipt of the order.
Beyond this period of thirty (30) days, the sale is firm and final. The product must be returned to its original packaging, in its original state, new, undefined, unwashed. To make a return, the customer must follow the procedure indicated on the pages "FAQ" and "Deliveries & Retours" present on the website. The return of products is not supported by From Future.
The return of the products is the responsibility of the customer and is done at their own risk.
Customs fees for the return of products must be paid by the Customer directly to the carrier.
9.3. Reimbursement of products returned within the framework of the right of withdrawal
The refund of the order by From Future is carried out no later than thirty (30) days from the date on which the order is received in return.
The reimbursement arises provided that From Future was able to recover the products subject to the return and the request for reimbursement.
From Future makes the refund using the same means of payment as the one that has been used for payment of the order, unless the customer's express agreement is used to use another means of payment and to the extent that reimbursement does not cause any reimbursement No fees for the consumer.
In the absence of respect by the Customer of these GTC, From Future cannot refund the products concerned. In all cases, the return costs are the responsibility of FROM FUTURE if the product delivered to the customer is different from the product ordered or if it is delivered damaged.
10. Guarantees - Limitation of responsibility
The responsibility of From Future with regard to any product purchased on the Site is strictly limited to the purchase price of the latter. From Future will in no case be responsible for the following losses, regardless of their origin:
- Loss of income or sales
- Operating loss
- Loss of profits or contracts
- Loss of planned savings
- Data loss
- Loss of working time or management
- Image damage
- loss of luck, and in particular to order a product,
- Moral damage.
The documents, descriptions and information relating to the products appearing on the site are not covered by any guarantee, explicit or implicit, with the exception of the guarantees provided for by law.
From Future does not provide any guarantee concerning any damage which could be caused by the transmission of a computer virus, a worm, a temporal bomb, a Trojan horse, a cancelbot, a logical bomb or any other form of programming routine designed to damage, destroy or deteriorate in any other way a functionality of a computer or to hinder the proper functioning of it, including any transmission resulting from a download of all Contents made by the customer, software used by the latter to download the content, site or server which allows you to access it. In this regard, the customer acknowledges that it is his responsibility to install anti-virus and appropriate security software on his computer hardware and any other device in order to protect them from any bug, virus or other programming routine This order proving to be harmful.
The Customer acknowledges assuming all the risks linked to any content downloaded or obtained in any other way through the use of the Site and agrees that he is solely responsible for any damage caused to his computer system or any loss of data resulting from the download of this content.
From Future is only required to deliver products in accordance with contractual provisions. The products are considered to be in accordance with the contractual provisions if the following conditions are met: (i) they must comply with the description and have the characteristics exposed on the site; (ii) they must be adapted to the purposes for which products of this kind are generally designed; (iii) They must meet the criteria of quality and resistance which are generally accepted for products of the same kind and which can reasonably expect.
In addition, From Future guarantees consumers with compliance defects and hidden defects for products for sale on the site under the following conditions:
Apparent vice - Guarantee - Legal compliance - Hidden defects
The presence of an apparent defect on a product must give rise to complaint by email (firstname.lastname@example.org)
The Customer must comply with the procedure relating to the right of withdrawal by informing beforehand by all means from Future of the existence of this apparent defect, so that the return can be accepted.
Subject to the validation of non-compliance or a vice-home by From Future or the manufacturer as the case may be, the Customer benefits from the following guarantees:
From Future whose head office is located at 150 rue Gallieni 92100 Boulogne-Billancourt, France, acts as a guarantor within the meaning of the provisions of articles L 217-5 and following of the Consumer Code and 1641 and following of the Civil Code.
So the customer:
- benefits from a period of two (2) years from the delivery of the product to act in default of compliance of the product,
- is exempt from reporting proof of the existence of the lack of conformity of the property during the six (6) months following the delivery of the product,
- may choose between repair or replacement of the product, subject to the cost conditions provided for in article L217-9 of the Consumer Code;
The legal compliance guarantee applies independently of the commercial guarantee described below.
In addition, the Customer can also implement the legal guarantee under the hidden defects of the thing sold, within the meaning of articles 1641 and following of the Civil Code. The legal guarantee of hidden defects allows the customer within two years from the discovery of the defect, the reimbursement of a product which has proven to be unfit for its use.
The guarantee of hidden defects allows the customer to be protected against the hidden defects of the product purchased and which prevent the use or affect it to the point that the customer would not have bought it.
The Customer then has the choice between two options: keeping the product and requesting a price reduction, or making the product and requesting the refund of the price paid, in accordance with article 1644 of the Civil Code.
In order to implement these guarantees, the product must be returned, in its original packaging, in its original state, new, undefined, not washed, with the references of the initial order and copy of the complaint at the headquarters Social of From Future, after sending an email signaling the reason for the return of the product.
For all useful purposes, the following legal provisions are recalled:
Art. L217-4 of the Consumer Code: "The seller delivers a good in accordance with the contract and meets existing compliance defects during issuance. He also responds to compliance defects resulting from packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility.»
Art. L217-5 of the Consumer Code: " The property is in accordance with the contract: 1 ° if it is specific to the usually expected use of a similar property and, if applicable (a) if it corresponds to the description given by the seller and has the qualities that that -CI presented to the buyer in the form of a sample or model; (b) if he presents the qualities that a buyer may legitimately wait due to the public declarations made by the seller, by the producer or by his representative , especially in advertising or labeling; 2 ° or if it presents the characteristics defined by mutual agreement by the parties or is specific to any special use sought by the buyer, brought to the attention of the seller and which the latter accepted. »
Art. L217-7 of the Consumer Code: "The defects of conformity which appear within twenty-four months from the issuance of the property are presumed to exist at the time of deliverance, unless proven otherwise. For second -hand goods sold, this period is set at six months. The seller can fight this presumption if it is not compatible with the nature of the property or the lack of conformity invoked.»
Art. L217-8 of the Consumer Code: " The buyer is entitled to demand the conformity of the property from the contract. However, he cannot contest the conformity by invoking a defect which he knew or could not ignore when he contracted. The same is true when the defect has its origin in the materials which he himself provided.»
Art. L217-9 of the Consumer Code: "In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the property. However, the seller may not proceed according to the choice of the buyer if this choice results in a manifestly disproportionate cost with regard to the other modality, taking into account the value of the property or the importance of the defect. It is then required to proceed, except impossibility, according to the modality not chosen by the buyer.»
Art. L217-10 of the Consumer Code: "If the repair and replacement of the property are impossible, the buyer can make the property and be returned the price or keep the property and have part of the price. The same faculty is open to it: 1 ° if the solution requested, proposed or agreed in application of article L. 217-9 cannot be implemented within one month of the buyer's claim; 2 ° or if this solution cannot be without major inconvenience for it given the nature of the property and the use it seeks. The resolution of the sale cannot however be pronounced if the lack of conformity is minor. »
Art. L217-11 of the Consumer Code: "The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost for the buyer. These same provisions do not preclude damages allocation.»
Art. L217-12 of the Consumer Code: "The action resulting from the lack of conformity is prescribed by two years from the issuance of the property. »»
Art. L217-13 of the Consumer Code: "The provisions of this section do not deprive the buyer of the right to exercise the action resulting from the crumbling defects as it follows from articles 1641 to 1649 of the Civil Code or any other action of contractual or extra -contractual nature which is recognized to him by the law.»
Art. 1641 of the Civil Code: " The seller is held from the guarantee due to the hidden defects of the thing sold which make it unfit for the use to which it is intended, or which decreases this use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them.»
Art.1642 of the Civil Code: "The seller is not held apparent vices and of which the buyer was able to convince himself.»
Art. 1643 of the Civil Code: "He is held hidden vices, all the same he would not have known them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.»
Art. 1644 of the Civil Code: " In the case of articles 1641 and 1643, the buyer has the choice to make it and to be returned the price, or to keep it and have part of the price.»
Art. 1646 of the Civil Code: "If the seller was unaware of the defects of the thing, it will only be required to return the price, and to reimburse the purchaser the costs incurred by the sale.»
Art. 1648 of the Civil Code: " The action resulting from crumbling defects must be brought by the buyer within two years from the discovery of the vice. (…) »
In the event of an event of force majeure preventing the execution of these GTCs, from Future informing the Customer within fifteen (15) days from the occurrence of this event, by email or by registered letter with acknowledgment of receipt. Expressly, are considered as force majeure or fortuitous case, in addition to those usually retained by the case law of French courses and courts, total or partial strikes, lockout, riot, boycott or other actions of an industrial nature or disputes Commercial, civil disturbance, insurrection, war, act of terrorism, bad weather, epidemic, blocking of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, government restrictions or Legal, legal or regulatory changes in marketing forms, computer failure, telecommunications blocking, including wired or hertzian telecommunications networks, and any other independent case of the will of the parties preventing the normal execution of the contractual relationship. All of the parties' obligations are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of FROM FUTURE or the Customer without compensation on both sides. Failure to pay by the Customer cannot be justified by a case of force majeure.
11. Partial invalidity
If one or more stipulations of these GTC are held for non -valid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will keep all their strength and their scope.
No tolerance, inaction or inertia of FROM FUTURE can be interpreted as renunciation of his rights in the terms of the GTC.
13. Mediation- Applicable law- Compettent jurisdiction
The sale of products is subject to French law.
In accordance with the provisions of the Consumer Code concerning the amicable dispute settlement, From Future adheres to the service of the mediator of the E-commerce of the Fevad (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie - 75008 Paris -http://www.mediateurfevad.fr. After a written preliminary approach to consumers vis-à-vis From Future, the mediator's service can be seized for any consumer dispute, the settlement of which would not have succeeded. To find out the mediator's referral terms, clickhere.
The customer can also come into contact with the dispute resolution platform posted by the European Commission at the following address:http://ec.europa.eu/consumers/odr/.
In the absence of an amicable resolution, any dispute relating to the interpretation of the GTC, the execution or the rupture of a sale, the interpretation, the execution or the termination of these amicable, in legally competent courts.
14. Contribution to the REP Filiere
From Future contributes annual to the financing of recycling of articles put into market by paying a contribution to the Refashion Eco-Organism.
Syderep unique identifier (IDU)FR302934_11YAQW Attesting to registration in the register of producers in the TLC sector (textiles, linens, shoes), in application of article L.541-10-13 of the environment code, was assigned by ADEME to the salesman.
This identifier attests to its compliance with regard to its registration obligation in the register of TLC producers and the realization of its declarations of market bets with Refashion.
15. Eco Participation/Producers' Register
As a manufacturer and director on the market, From Future adheres to an Eco-Organisms: CITEO for the recycling of papers, packaging.
The unique identification number (IDU) from FROM FUTURE in the producers' register is FR302934_01CAWR.
Recording number in application of article L.541-10 of the environment code.
The unique identifier attests to the registration of producers in application of article L.541-10-13 of the environment code was awarded by ADEME to the company from Future.
It is recalled that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect their own data and/or software from contamination of any virus circulating on the internet.
From Future, simplified joint-stock company, with a capital of € 7,622.45, registered in the Paris Trade and Companies Register under the number, 338 523 566 whose head office is located at 150 rue Gallieni, 92100 Boulogne-Billancourt.
The director of the publication is Philippe de Hesdin legal representative of From Future.
3. Design and realization
4. Personal data and cookies
In accordance with the provisions of law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been the subject of a declaration to the CNIL (National IT and Liberties Commission) under the Number 2039445.