www.fromfuture.com (the “Site”) is published by the Company From Future, simplified joint stock company with capital of €7,622.45, whose head office is located at 150 rue Gallieni, 92100, Boulogne-Billancourt, France, registered in the Paris Trade and Companies Register under number 338 523 566, including intra-community VAT number FR1338523566 (hereinafter “From Future »).

 1. APPLICATIONS OF THE GENERAL CONDITIONS OF SALE

The general conditions of sale “CGV” detailed below apply to all orders for products and services placed via the Site (the “Products”) with From Future by any person (the “Client”).

The Customer must read the T&Cs before placing any order (the “Order”), the T&Cs being available on the Site.

From Future reserves the Right to adapt or modify these General Terms and Conditions at any time. The version of the General Terms and Conditions applicable to any sale being that appearing online on the site www.fromfuture.com at the time of the Order. Consequently, placing an Order requires full prior and unreserved acceptance of the General Terms and Conditions by the Customer.

2. INFORMATION ON THE SITE AND ACCESSIBILITY OF THE SITE

www.fromfuture.com is an e-commerce website owned and operated by From Future.

The Site is accessible to all users of the internet network in principle 24 hours a day, 7 days a week, except interruption, scheduled or not, by From Future or its service providers, for maintenance and/or security purposes or in cases of force majeure (as defined below). From Future cannot be held responsible for any damage, whatever its nature, resulting from unavailability of the Site.

From Future does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will operate without breakdown or interruption. In this regard, it may freely and at its sole discretion determine any period of unavailability of the Site or its content. From Future cannot be held responsible for data transmission, connection or network unavailability problems.

From Future reserves the Right to develop the Site, for technical or commercial reasons. When these modifications do not alter the conditions of provision of services, in a substantial and negative manner, the Customer may be informed of the modifications that have occurred, but his acceptance is not requested.

3. REGISTRATION ON THE SITE

LThe Customer’s registration on the Site is validated by From Future as soon as the Customer receives a registration confirmation email.

When creating their Account or purchasing as a visitor, the Customer must ensure the accuracy and completeness of the data they provide. The Customer is required to always update his personal information. In the event of an error in the wording of the recipient's contact details, From Future cannot be held responsible for the impossibility of delivering Products.

By registering on the Site, the Customer declares and guarantees From Future that he is of age and has the legal capacity to contract.

From Future may delete the Customer's Account at any time, for any reason, in its sole discretion.

4. PRODUCTS

The Products offered for sale are those described on the Site on the day of consultation of the Site by the Customer, within the limits of available stocks. These indications are automatically updated in real time. However, an error in the update, whatever its origin, does not engage the responsibility of From Future. As such, From Future cannot be held responsible for the cancellation of an Order for a Product due to exhaustion of stocks.

From Future takes the greatest care in the presentation and description of its products to best satisfy the Customer's information. However, it is possible that errors may appear on the Site, which the Customer acknowledges and accepts.

From Future does not guarantee the accuracy or security of information transmitted or obtained through the Site.

It is possible that the Customer may receive, following an Order, a part previously returned by another person. It is specified that From Future only accepts the return of intact and unworn Products, these two conditions being checked before returning the returned Products to stock.

5. ORDERS

Taking an Order on the Site is subject to compliance with the procedure put in place by From Future on the Site including successive steps leading to validation of the Order.

The Customer can select as many Products as he wishes which will be added to the basket (the “Basket”). The Basket summarizes the Products chosen by the Customer as well as the prices and related costs. The Customer may freely modify the Basket before validation of his Order. Validation of the Order constitutes confirmation of the Customer's acceptance of the General Terms and Conditions, the Products purchased, their price as well as the associated costs.

A confirmation email summarizing the Order (Product(s), price, quantity, etc.) will be sent to the Customer by From Future. To this end, the Customer formally accepts the use of electronic mail for confirmation by the From Future of the content of his Order.

6. REFUSAL TO PROCESS AN ORDER

From Future reserves the Right to remove at any time any Product displayed on the Site and to replace or modify any content or information appearing on the latter. Despite the best efforts of From Future to meet the expectations of its customers, the latter may have to refuse to process an Order after having sent the Customer the confirmation email summarizing the Order.

From Future cannot be held liable to the Customer or a third party for the harmful consequences of removing a Product from the Site, or of replacing or modifying any content or information appearing on this Site, or of refusing to process an Order after sending the confirmation email summarizing the Order.

From Future also reserves the Right to refuse or cancel an Order from a customer with whom it has a dispute over the payment of a previous order.

7. PRICE AND TERMSS PAYMENT

The prices of the products are indicated on the Site in euros including VAT, but excluding customs fees and other taxes. Customs fees and other taxes must be paid by the Customer directly to the carrier.

All prices displayed are calculated and include the value added tax (VAT) applicable in France.

From Future reserves the Right to modify its prices at any time but the Products will be invoiced on the basis of the prices in force at the time of registration and payment of the Order, subject to availability.

The Products are payable in cash upon placing the Order.

Payment for purchases is made either via Paypal, or via the secure platform of our payment provider Checkout, or via the secure platform of our other payment provider Mollie, for the iDEAL, Bancontact and SOFORT payment methods.

Paypal (Europe) S.à.r.l. and Co., is a Luxembourg partnership limited by shares, registered with the R.C.S of Luxembourg under number B118349, whose head office is located at 22-24, Boulevard Royal – L-2449 Luxembourg. For any information, the Customer can consult the following website: https://www.paypal.com.

Checkout, for any information, the Customer can consult the following website: https://www.checkout.com/  

Mollie, for any information, the Customer can consult the following website: https://www.mollie.com/fr/payments

The Customer expressly acknowledges that the communication of his bank card number to From Future constitutes authorization to debit his Account up to the price of the Products ordered. If applicable, a notification of Order cancellation for non-payment is sent to the Customer by From Future on the email address provided by the Customer when registering on the Site.

The data recorded and stored by From Future constitute proof of the Order and all past sales. The data recorded by Paypal Checkout or Mollie constitutes proof of any financial transaction between the Customer and From Future.

8. DELIVERY

Deliveries are ensured by the services of Private Parcel, Colissimo, B2C Europe, Chronopost, UPS and Mondial Relay, from Monday to Saturday, depending on the option chosen by the Customer when validating their Order.

Delivery means the transfer to the Customer of physical possession of the Products (the “Delivery”).

The Delivery costs applicable to the Order are those mentioned on the Site at the time of the Order.

When From Future is responsible for the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.

As an exception, the risk is transferred to the Customer when the Product is handed over to the carrier when the latter is responsible for transport by the Customer and not by From Future.

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer, of a natural person of his choice or of a legal entity (delivery to his company). Delivery cannot be made to hotels or to post office boxes.

If it is impossible to carry out the Delivery, due to an incorrect delivery address or the absence of collection by the Customer of his Order from the selected collection point, no reshipment can be carried out and the Customer will be reimbursed within fourteen (14) days from receipt of the Order by From Future, who will deduct from the reimbursement the costs of returning the goods.

From Future delivers Orders within a maximum period of twelve (12) working days for Delivery in France Mmainland France and twenty (20) working days for international Delivery, this period being counted from the first working day after validation of the Order. The day after a collection is put online, during a period of SALE and from November 23 to December 31, the Delivery time may be increased by ten (10) days, given the large and exceptional volume of Orders.

In order for these deadlines to be respected, the Customer must ensure that they have communicated accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).

From Future cannot be held responsible for delivery delays not of its own making or justified by a case of force majeure (as defined below).

If the Delivery time is exceeded, the Customer may request the cancellation of the sale and obtain, within a maximum of thirty (14) days of his request to this effect, the reimbursement of the sums paid on the occasion of the Order. Notwithstanding the above, From Future cannot be held responsible for the damaging consequences resulting from a delivery delay, only the reimbursement of the Product by From Future being possible to the exclusion of any other form of compensation. 

Deliveries can also be made by Mondial Relay, subject to acceptance of the package by the selected Relay.

9. Right WITHDRAWAL – REFUNDS AND RETURNS

9.1. Deadline and terms of exercise of the Right withdrawal

In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his Right withdrawal from From Future, without having to justify his decision. We invite the customer to note the condition of the garment before removing the label, in order to return it to us if necessary.

9.2. Terms of return of the Order within the framework of the Right withdrawal

The Right withdrawal is exercised without penalty.

The Customer returns the Order, without undue delay and, at the latest, within thirty (14) days following receipt of the Order.

Beyond this period of thirty (14) days, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. To make a return, the Customer must follow the procedure indicated on the “FAQ” and “Deliveries & Returns” pages on the website. The return of Products is not covered by From Future.

The return of Products is the responsibility of the Customer and is done at their own risk.

Customs fees for returning Products must be paid by the Customer directly to the carrier.

9.3. Reimbursement of Products returned within the framework of the Right withdrawal

Reimbursement of the Order by From Future is carried out no later than thirty (14) days from the date on which the Order is received in return.

Reimbursement occurs subject to From Future was able to recover the Products subject to the return and the refund request.

From Future makes the reimbursement using the same means of payment as that which was used to pay for the Order, unless expressly agreed by the Customer to use another means of payment and to the extent that the reimbursement does not incur costs for the consumer.

In the absence of compliance by the Customer with these General Terms and Conditions, From Future will not be able to reimburse the Products concerned. In all cases, return costs are the responsibility of From Future if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.

10. WARRANTIES – LIMITATION OF LIABILITY

The responsibility of From Future with regard to any Product purchased on the Site is strictly limited to the purchase price of the latter. From Future will under no circumstances be liable for the following losses, regardless of their origin:

- loss of income or sales
- operating loss
- loss of profits or contracts
- loss of planned savings
- data loss
- loss of working or management time
- image damage
- loss of chance, and in particular to order a Product,
- moral damage.

The documents, descriptions and information relating to the Products appearing on the Site are not covered by any warranty, explicit or implicit, with the exception of the warranties provided for by law.

From Future does not provide any warranty regarding any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a functionality of a computer or to impair the proper functioning thereof, including any transmission arising from a download of any content made by the Customer, software used by this to download the content, from the Site or from the server which allows access to it. In this regard, the Customer acknowledges that it is his responsibility to install appropriate anti-virus and security software on his computer hardware and any other device in order to protect them against any bugs, viruses or other programming routines of this nature that prove harmful.

The Customer acknowledges that it assumes all risks associated with any content downloaded or otherwise obtained through the use of the Site and agrees that it is solely responsible for any damage caused to its computer system or any loss of data resulting from the download of this content.

From Future is only required to deliver Products that comply with the contractual provisions. The Products are considered to comply with the contractual provisions if the following conditions are met: (i) they must conform to the description and have the characteristics set out on the Site; (ii) they must be suitable for the purposes for which products of this type are generally designed; (iii) they must meet the quality and resistance criteria which are generally accepted for products of the same type and which can reasonably be expected.

Furthermore, From Future guarantees consumers against lack of conformity and hidden defects for the Products sold on the Site under the following conditions:

Apparent defect - Warranty - Lequal conformity – Hidden defects

The presence of an apparent defect on a Product must give rise to a complaint by email (contact@fromfuture.com)

The Customer must comply with the procedure relating to Right of withdrawal by informing in advance by any means From Future of the existence of this apparent defect, so that the return can be accepted.

Subject to validation of non-compliance or a hidden defect by From Future or the manufacturer as the case may be, the Customer benefits from the following guarantees:

From Future whose head office is located at 150 rue Gallieni 92100 Boulogne-Billancourt, France, acts as guarantor within the meaning of the provisions of the articles L 217-5 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.

Thus the Customer:
- benefits from a period of two (2) years from delivery of the Product to act in the event of lack of conformity of the Product,
- is exempt from providing proof of the existence of the lack of conformity of the goods during the six (6) months following delivery of the Product,
- can choose between repairing or replacing the Product, subject to the cost conditions provided for by article L217-9 of the Consumer Code;

The legal guarantee of conformity applies independently of the commercial guarantee described below.

In addition, the Customer can also implement the legal guarantee for hidden defects in the item sold, within the meaning of articles 1641 et seq. of the Civil Code. The legal guarantee against hidden defects allows the Customer, within two years from the discovery of the defect, to reimburse a Product which turns out to be unfit for its use.

The hidden defects guarantee allows the Customer to be protected against hidden defects in the Product purchased which prevent its use or affect it to such an extent that the Customer would not have purchased it.

The Customer then has the choice between two options: keep the Product and request a reduction in the price, or return the Product and request reimbursement of the price paid, in accordance with article 1644 of the Civil Code.

In order to implement these guarantees, the Product must be returned, in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial Order and copy of the complaint to the head office of From Future, after sending an email indicating the reason for returning the Product.

For all purposes, the following legal provisions are recalled:
Art. L217-4 of the Consumer Code: “ The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

Art. L217-5 of the Consumer Code: “ The property complies with the contract: 1° S'it is suitable for the use usually expected of a similar good and, where applicable (a) if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model; (b) if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »

Art. L217-7 of the Consumer Code: “ Defects of conformity which appear within twenty-four months from delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller can combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity. »

Art. L217-8 of the Consumer Code: “ Lthe buyer is in Right to demand compliance of the goods with the contract. He cannot, however, contest conformity by invoking a defect that he knew or could not have ignored when he contracted. The same applies when the defect has its origin in the materials he himself supplied. »

Art. L217-9 of the Consumer Code: “ In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer. »

Art. L217-10 of the Consumer Code: “ If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed in application of article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be done without major inconvenience for him taking into account the nature of the property and the use he is seeking. However, the sale cannot be canceled if the lack of conformity is minor. »

Art. L217-11 of the Consumer Code: “ Lapplication of the provisions of the articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not prevent the award of damages. »

Art. L217-12 of the Consumer Code: “ LThe action resulting from the lack of conformity is prescribed two years from the delivery of the goods. "

Art. L217-13 of the Consumer Code: “ The provisions of this section do not deprive the buyer of the Right to take action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature recognized by law. »

Art. 1641 of the Civil Code: “ The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have only given a lower price, if he had known about them. »

Art.1642 of the Civil Code: “ The seller is not liable for apparent defects of which the buyer was able to convince himself. »

Art. 1643 of the Civil Code: “ He is liable for hidden defects, even if he is not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee. »

Art. 1644 of the Civil Code: “ In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded. »

Art. 1646 of the Civil Code: “ If the seller is unaware of the defects in the item, he will only be required to return the price, and to reimburse the buyer for the costs incurred by the sale. »

Art. 1648 of the Civil Code: “ LThe action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. (…) »

Force Majeure

In the event of the occurrence of a force majeure event preventing the execution of these General Terms and Conditions, From Future informs the Customer within fifteen (15) days of the occurrence of this event, by email or by registered letter with acknowledgment of receipt. Expressly, are considered as force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lock-outs, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, act of terrorism, bad weather, epidemic, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship. LAll obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of From Future or the Client without compensation from either side. Failure to pay by the Customer cannot be justified by a case of force majeure.

11. PARTIAL INVALIDITY

If one or more stipulations of these General Terms and Conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force and scope.

12. NON-WAIVER

No tolerance, inaction or inertia of From Future cannot be interpreted as a waiver of its rights under the General Terms and Conditions.

13. MEDIATION – APPLICABLE LAW – COMPETENT JURISDICTION

The sale of Products is subject to French law.

 

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes,From Future joins the Service of Me-commerce editor of FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr. After prior written action by consumers vis-à-visFrom Future, the Service of MThe publisher may be contacted for any consumer dispute that has not been successfully resolved. To find out how to contact the Meditor, click here.

The Customer can also contact the dispute resolution platform put online by the European Commission at the following address: http://ec.europa.eu/consumers/odr/.

In the absence of an amicable resolution, any dispute relating to the interpretation of the General Terms and Conditions, the execution or termination of a sale, the interpretation, execution or termination hereof is submitted, in the absence of an amicable agreement, to the legally competent courts.

14. CONTRIBUTION TO THE REP SECTOR

FROM FUTURE contributes annually to financing the recycling of items placed on the market by paying a contribution to the eco-organization REFASHION.
LSyderep unique identifier (IDU) FR302934_11YAQW attesting to registration in the register of producers of the TLC sector (Textiles, Household Linens, Shoes), in application of article L.541-10-13 of the Environmental Code, was assigned by ADEME to the Seller.

This identifier certifies its compliance with its obligation to register in the register of TLC producers and the completion of its marketing declarations with REFASHION.

15. ECO PARTICIPATION / REGISTER OF PRODUCERS

As a manufacturer and marketer, FROM FUTURE joins an eco-organization: CITEO for the recycling of paper and packaging.

The Unique Identification number (IDU) of FROM FUTURE in the Producers register is FR302934_01CAWR.

Registration number pursuant to article L.541-10 of the Environmental Code.

LThe unique identifier certifies the registration of producers in application of article L.541-10-13 of the Environmental Code was assigned by ADEME to the company FROM FUTURE.

 

INFORMATION LEQUALS

Please note that the secrecy of correspondence is not guaranteed on the Internet and that it is up to each Internet user to take all appropriate measures to protect their own data and/or software from contamination by possible viruses circulating on the Internet.

1. PUBLISHER

From Future, simplified joint stock company, with capital of €7,622.45, registered in the Paris Trade and Companies Register under number 338 523 566, whose head office is located at 150 rue Gallieni, 92100 Boulogne-Billancourt.

The publication director is Philippe de Hesdin, legal representative of From Future.

Contact: contact@fromfuture.fr

2. HOST

Godaddy

3.  DESIGN AND PRODUCTION

Maestrooo

4. PERSONAL DATA AND COOKIES

In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés) under number 2039445.

All information in your Account is only used within the framework of your commercial relationship with www.fromfuture.com. This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are entirely processed by Paypal or by the secure payment module of our partners Checkout or Mollie. The Site uses cookies (connection cookies), which the user is informed of when arriving on the website, which allow information relating to the computer's navigation on the website to be recorded. These cookies are only installed after acceptance by the user, continued navigation on the website constitutes acceptance. LThe user can oppose the use of these cookies by configuring their browser, knowing that access to certain services may require prior acceptance by the user of cookies.

5. PROFESSIONAL INDEX OF LGENDER EQUALITY

Please find in this document the overall score of the Gender Equality Index, which is based on 5 indicators:  

• Lgender pay gap,
• Ldifference in distribution of individual increases,
• Ldifference in distribution of promotions (only in companies with more than 250 employees),
• The number of employees increased upon their return from maternity leave,
• Parity among the 10 highest salaries.

Also find in this file the correction measures of the professional index of June 16, 2023.