🚨 Deliveries outside the EU

Customers who are not part of the European Union may have to pay taxes, not included in the cost of the order.

Depending on the country and your delivery address, the amounts of these taxes vary. These costs are the responsibility and responsibility of the customer.

Since January 2021, the United Kingdom is affected by these international taxes

⌛ Delivery times

Delivery times vary depending on the country of destination as well as the chosen delivery method. These elements are indicated to you in your basket, once your delivery address is entered and your shipping method selected.

Our delivery times do not take into account the time spent preparing orders, which can vary from 24 to 48 hours (standard working days).

Preparation deadlines can be increased by 4 working days at most at specific periods of the year (sales, private sales, etc.) given the larger volume of orders.

RETURN POLICY

You have a delay in 30 days from receipt of your package To return all or part of your order.

Return conditions:

• The parts whose label has been detached cannot be returned
• The articles (s) should not have been worn or washed

⚠️ Without compliance with these conditions, we cannot refund your item.

Returns are the responsibility of the customer. For what ? Please find our values HERE.

🌐 For an e-shop purchase

If your return concerns a purchase made on our e-shop, you can go to the FROM FUTURE store of your choice or proceed by referral:

1 - Choose a standardized parcel from La Poste, Or reuse the box with which the products have reached you. Place the products inside in their original packaging, with their not cut label and in perfect condition (not worn, unwanted, not deteriorated, non -salis).

2 - Use the delivery slip Present in the cardboard of your original order and indicate the article (s) concerned (s), then place the sheet in the package. He isVery important to put this paper in your return package so that you can identify your package.

3 - Return the package in delivery followed. The tracking number of your return may be asked. You can choose the carrier of your choice.

Send to the following address:

KUEHNE + NAGEL | Feedback. BigBlue from Future
2 avenue Joseph Paxton
Grive nest business park

77164 Ferrieres en Brie, fr

🛍️  For a shop purchase

If you wish to return an item purchased in the store, it is necessary to go to one of our stores, otherwise we will not be able to make your refund.

We strongly advise you not to send us your item purchased in the store At the address that appears above, because our warehouse will not be able to identify your package (because no associated internet order number), and your package will be lost.