High-end clothing in a retro and colorful style
High-end clothing in a retro and colorful style

FAQ

My account

Account creation dropdown

For information: Placing an order on our site does not automatically create an account with From Future

To create your From Future account:

1. Click on the space “Account” at the top right of the home page on your computer, or in the menu at the top left on your mobile.

2. Click "Create account" in the “New customer?”

3. Fill in the requested information (Last name, First name, Email, Password) and validate then click on “Register”

What is your account for?

  • You can find all the history of your online purchases as well as the shipping tracking of your current order.
  • You can enter and save several delivery addresses
  • Your purchases are made easier by saving your delivery/billing addresses.

Connect to your account dropdown

To log in to your account:

  1. Click on the space “Account” at the top right of the page home page on your computer, or in the menu at the top left on your mobile.
  2. Enter your email and password then click on “Connection”.

Forgot your password ? dropdown

Have you lost your password or you can't log in?

Click on "forgotten password", then simply enter your login email address and then click click on “Reset”.
You will receive a password reset email in your mailbox.

If you do not receive any email in the following minutes, we invite you to check carefully your spam and junk mail.

You can also contact us for any support request.

Data protection dropdown

All information in your Account is only used within the framework of your commercial relationship with en.fromfuture.com. This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are entirely processed by Paypal or by the secure payment module of our partner CHECKOUT.
The Site uses cookies (connection cookies) which the user is informed of when arriving on the website which allows them to record information relating to the computer's navigation on the website. These cookies are only installed after acceptance by the user, continued navigation on the website constitutes acceptance. The user can oppose the use of these cookies by configuring their browser, knowing that access to certain services may require prior acceptance by the user of cookies.

How to manage my delivery addresses? dropdown

You can save and manage your delivery addresses so you don't have to re-enter them when placing your order. To do this, go to your “Account / Addresses / Add an address” space.

Order

Size guide dropdown

On each product sheet, you can consult our size guide, specific to each item.

It contains a size table in which you can find the size corresponding to your body shape as well as a size advice tool.

Details are also available in the “Size Information” section regarding fit and size recommendations. We strongly recommend that you consult it before finalizing your order, as our dimensions may have slight variations from one model to another.

If you need additional information do not hesitate to contact our agents via chat or through our contact form.

Validate my order dropdown

Your order is validated from the moment you see it appear in your “Account / Orders” area or upon receipt of the order confirmation email.

This email contains your order number as well as as the summary of the products purchased.

Its status will initially be "Unconfirmed", which means that your order is being processed.

Once shipped, the order will be noted "Shipped" in the list of your orders. You will then be able to access shipment tracking using the tracking link + track my package button

Can I modify or cancel my order? dropdown

You can add or remove items from your basket as long as your order has not been definitively validated.Once your order has been paid for and placed, it is no longer possible to modify or cancel it . Indeed, once your order is validated, it is very quickly transmitted to our logistics teams to be prepared and sent as quickly as possible: we know that you are impatient to receive your items, and we are doing everything we can to ensure that you receive them quickly! Consequence of this speed: it is unfortunately impossible to modify or cancel your order.

Don't panic: you can, once the order is received, return the items to us within 30 days in order to be refunded or to make an exchange. For returns, refer to the procedure to follow in the “Return & Refund” section.

Payment

What payment methods are available? dropdown

You can pay for your order:

  • By credit card (Visa, Mastercard, American Express) and Paypal anywhere in the world
  • Klarna* for France
  • Sofort and Klarna* for Germany
  • Bancontact, Belfius, KBC/CBC and Klarna for Belgium
  • iDEAL and Klarna for the Netherlands
  • Sofort and Klarna for Austria
  • Klarna for Finland
  • P24 for Poland

    *With Klarna, you can pay in 3 installments free of charge. Find all the necessary information on https://www.klarna.com/

Secure payment dropdown

Your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our partner CHECKOUT. Your payment is completely secure and subject to 3D secure.

My payment has been declined, what should I do? dropdown

We're sorry you're having trouble paying. If your payment could not be completed, do not hesitate to place your order again with another means of payment or from another computer/smartphone.

If despite this, you are unable to pay for your order, do not hesitate to contact our Customer Service by filling out our contact form: https://en.fromfuture.com/pages/contact

Our team will be happy to help you.

Delivery

Delivery areas dropdown

We deliver all over the world, with the exception of Russia. Let yourself be tempted by our creations!

What are the delivery times ? dropdown

Delivery times vary depending on the country of destination and the delivery method chosen.


For Info: the express delivery time (as for the standard time) starts from the dispatch of the order and not from the payment. Orders placed before 11 a.m. have a shorter preparation time, and therefore often have a shorter total delivery time.


To Metropolitan France:

Apart from express delivery, delivery in metropolitan France is free.

- Mondial Relay: 2 to 3 working days after dispatch of your order

- Colissimo: 3 working days after dispatch of your order

- Chronopost: 24 working hours after dispatch of your order


Towards the European Union:

Germany, Belgium, Netherlands, Luxembourg, Austria, Spain (excluding specific territories), Portugal, Ireland, Italy

- Standard Delivery: 5 to 7 working days after your order has been dispatched

- Express Delivery: 4 to 5 working days after your order has been dispatched.

Denmark, Sweden, Poland, Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia

- Standard Delivery: 8 to 9 working days after your order has been dispatched

- Express Delivery: 3 to 4 working days after your order has been dispatched.

Finland, Iceland, Greece, Territories specific to Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Malta, Romania

- Standard Delivery: 8 to 9 working days after dispatch of your order< /p>

- Express delivery: 3 to 4 working days after shipment of your order.


To United Kingdom:

Standard delivery: 6 to 8 working days after dispatch of your order

Please note that for countries outside the European Union, additional customs taxes may be required.


To the rest of the world:

- Standard Delivery: 5 to 10 working days after your order has been dispatched

- Express Delivery: 3 to 4 working days after your order has been dispatched.

Delivery costs dropdown

Except for France, delivery costs are not covered by From Future.

FROM FUTURE revisits cashmere, from timeless to creations the most intrepid. But not only ! It is also the desire to reduce our margins to offer you the most affordable price. This is why we do not include delivery costs in the prices of our products. This makes it much more transparent for you.


Please note that delivery costs vary depending on the country of destination as well as the delivery method chosen . The amount will be indicated to you when finalizing your order.

For countries that are not part of the European Union, we inform you that additional customs may be required. We will not be able to reimburse you for these costs.

How to track my order ? dropdown

As soon as your order is dispatched by our warehouse, you will receive by email the information necessary for the follow-up of it. You can also follow your package from your “account”, in the “command” part by clicking on the number of your order

 

Mondial Relay : You receive an email as soon as your package is available in the package relay that you have chosen, meaning that you can recover it within 10 days. If this period is exceeded, your package is returned to our warehouse and we refund your order on your means of payment.

Click & Collect : You receive an SMS as soon as your order is delivered in the store, thus meaning that you can recover it within 15 days. If this period is exceeded, your order is given on the shelves by our teams and we proceed to a refund of this on your means of payment.

You can follow the progress of your package from our Tracking page. (Excluding C&C order)
You will need to enter the order number as well as the postal code of the delivery address.

I did not receive my order, what to do? dropdown

We are really sorry that your package is under an unusual delay. If the deadline announced by the delivery method you have chosen is exceeded, we invite you to contact our customer service which will then approach the carrier in charge of your order as soon as possible:

https://en.fromfuture.com/pages/contact


Our team will be delighted to be able to help you.

My package was returned to the sender dropdown

If the address provided when ordering includes an error, the package may be returned to us by the carrier. Once your package has been returned to us, it cannot be returned to you and will be automatically reimbursed within a maximum of 14 working days.

Back & refund

How to make a return? dropdown

You have a 30-day* period from the receipt of your package to return all or part of your order.

Our conditions may vary during sales periods. Find out more HERE



Items must be unworn, unwashed, undamaged, and unsoiled. Please note that items returned with the tag removed will not be refunded.

Returning a purchase made on our Eshop:

Two options are available to you:

In-store: Return your item to one of our FROM FUTURE stores (excluding corners). You will need to present your delivery note or order number to the salesperson.

Find all our stores HERE

By post: Return your item via our returns portal.

Some items are shipped from our stores (Ship from Store). For returns of this type of order, please use our dedicated portal.


It is necessary to include your delivery note (sheet received in the initial package) with your return package so that our warehouse can identify the order and proceed with the refund.

The refund will be processed upon receipt of your return package in our warehouse, within 7 to 10 days.

Click HERE to start the return.

For European Union countries, a pre-paid return label is available on our returns portal. Download it after declaring your return, print it, and attach it to your package. At the time of refund, the fees will be automatically deducted:

  • €4.50 for returns from France.
  • €8.50 for returns from an EU country.


    *Unfortunately, return fees are not covered. FROM FUTURE democratizes access to fine materials such as cashmere or silk. To offer you the fairest price possible, our business model involves reducing our margins. For this reason, we cannot include return-associated costs in the selling price. It's not a perfect system, but it aims to be as transparent as possible for you.

    If you made a purchase from our online store in a country outside the European Union, please note that you are required to pay customs fees upon shipment for the package to reach us, and the pre-paid return label will not be available.

Returning a purchase made in one of our stores:

Visit one of our stores for a return.

Please note that items purchased in department stores (Galerie Lafayette, Bon Marché, Printemps, and La Vallée Village) can only be returned to the purchasing store.

During sales periods, return conditions for store purchases may vary; please check your receipt for details.

How to exchange an article? dropdown

For a purchase made in stores, We invite you to go back to the store to exchange your item or benefit from a credit.


For a purchase made on our eshop, You can choose:
- Carry out your exchange in one of our shops.

- Return to our Return page.
We will reimburse you the item returned once received and controlled by our warehouse, you can, on your side order.

Reimbursement period dropdown

You will receive an email to notify you when the refund has been made.

The confirmation of reimbursement will also be indicated in your "order" section account.

 

If you have returned all the items purchased during this order, the latter will be indicated as "reimbursed". Otherwise, it will be indicated as "partially reimbursed".

 

Allow 7 to 10 working days to make your return treated with our logistics service.

If these deadlines are not respected, we invite you to contact our team, which will be delighted to give you more information concerning the management of your refund:

https://www.fromfuture.com/pages/contact

It is necessary to slide the delivery slip (received in your initial package) in your return package, so that we can identify your order and reimburse.

Collection

Product and concept dropdown

To find out more about the product and concept from future meeting on our pages "The subjects" Or "The concept".

Maintenance tips dropdown

On each of our product sheets, you can consult The "Composition & Interview" tab, which will give you the indications to follow in order to preserve as much as possible the quality of your FROM FUTURE products through washes.


The cashmere

Click HERE To see all of our cashmere maintenance tips.


We select the highest quality cashmere fiber in Mongolia grade a. Cashmere is a natural and delicate material, its maintenance must therefore be carried out with care according to the following recommendations:

- Favor hand washing, cold (20 ° maximum). Machine washing is possible cold with a special wool program, a washing bag and without spin or dryer.
- Use a special woolen laundry without softening and in small quantities
- Treat it gently, be careful never to twist or rub the material
- Rinse with clear water by exerting delicate pressures
-Dry the towel to restore its original shape and keep it away from the sun
-If you need ironing, the steam cloud is enough

Cashmere fiber is natural and dynamic, and it changes with daily friction. It is completely normal to observe the formation of plush toys (also known as bouloches). To learn more, visithere. If there is fuzz, please use the anti-fuzz razor to remove the excess material.

Cashmere is a natural fiber that needs regular moisturizing, so the more often you wash cashmere, the softer your sweater will be. (Be sure to follow the maintenance instructions.)

Quality dropdown

The concept of the future is based on the high quality of its products. For more information, please visit our page Material Science or concept.

Contact us

Customer service dropdown

If you don't find the answer, please feel free to contact us. Our customer service time is from 10 a.m. to 7 p.m. from Monday to Friday, and reply within 24 hours.

Please fill in the following contact form:

https://www.fromfuture.com/pages/contact


Join US dropdown

From the future, the headquarters has 16 people. In just over two years, their flagship store has 45 people. This year, the headquarters alone plans to recruit 10 people! If you want to join from the future, n&x27; Please send your application to: jobs@fromfuture.com

Please feel free to check our welcome to the jungle platform page, where we publish our recruitment information: https://www.welcometothejungle.com/fr/companies/from-future

Need help ?

Can't find the answers to your questions on this page? Please contact us here

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