FAQ
My account
Account creation
To create your account, nothing could be simpler:
- Click on the "account" space at the top right of the home page on your computer, or from the menu on your mobile.
- Click on "Register".
- Fill in the requested information (name, first name, e-mail, password) and validate.
Placing an order does not create an account.
What is your account for?
- You can find all the history of your orders and shipping informations
- You can enter your delivery addresses
Have you lost your password, or can't you connect?
Click on "Forgot password"
Connect to your account
To connect to your account:
- Click on the "account" space at the top right of the home page on your computer, or on the menu from your mobile.
- Enter your email and password.
Forgot your password ?
If you do not remember your password, please click on "Forgot your password?" when logging into your account, then enter your email address. You will then instantly receive a new password by email.
If you do not receive any email within a few minutes, please check your spam and unwanted mail carefully.
Data protection
All information in your Account is only used in connection with your business relationship with www.fromfuture.com. This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are entirely processed by Paypal or by the secure payment module of our partner CHECKOUT. The Site uses cookies (cookies), which the user is informed of when arriving on the website, which allow information relating to the navigation of the computer on the website to be recorded. These cookies are installed only after acceptance by the user, the continuation of the navigation on the website being worth acceptance. The user can oppose the use of these cookies by configuring his browser, knowing that access to certain services may require the prior acceptance by the user of cookies.
How to manage my delivery addresses?
You can save and manage your delivery addresses so you don't have to re-enter them when placing your order. To do this, go to your “Account / Addresses / Add an address” space.
Order
Size guide
On each product sheet, you can consult our size guide, specific to each product.
You also have information in the “Size Information” tab on the cut and size advice. We advise you to consult it before confirming your order, as our sizes may vary slightly from one model to another.
If you need additional information, do not hesitate to contact our agents through our contact form.
Validate my order
Your order is validated from the moment you see it appear in your “Account / Orders” area.
Its status will initially be "Unconfirmed", which means that your order is being processed. Once shipped, the order will be noted "Shipped" in the list of your orders.
A confirmation email will also be sent to you, with the number of your order as well as the summary of purchased products.
Can I modify or cancel my order?
You can add or remove items from your cart as long as your order has not been definitively validated.Once your order has been paid for and placed, it is no longer possible to modify or cancel it< /strong>. Indeed, once your order has been validated, it is very quickly transmitted to our logistics teams to be prepared and sent as quickly as possible: we know that you are impatient to receive your items, and we do everything we can to ensure that you receive them quickly! Consequence of this speed: it is unfortunately impossible to modify or cancel your order.
Don't panic: once the order has been received, you can send the items back to us within 30 days to be reimbursed or to make an exchange. For returns, refer to the procedure to follow in the "Returns & Refunds" section.
Payment
What payment methods are available?
You can pay* for your order:
- By credit card (Visa, Mastercard, American Express) and Paypal anywhere in the world
- Sofort and Klarna for Germany
- iDEAL and Klarna for the Netherlands
- P24 for Poland
- Sofort and Klarna for Austria
- Bancontact, Belfius, KBC/CBC and Klarna for Belgium
- Klarna for Finland
*Your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our partner CHECKOUT. Your payment is completely secure and subject to 3D secure.
Secure payment
Your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our partner CHECKOUT. Your payment is completely secure and subject to 3D secure.
My payment has been declined, what should I do?
We're sorry you're having trouble paying. If your payment could not be completed, do not hesitate to place your order again with another means of payment or from another computer/smartphone.
If despite this, you are unable to pay for your order, do not hesitate to contact our Customer Service by filling out our contact form: https://www.fromfuture.com/pages/contact
Our team will be happy to help you.
Delivery
Delivery areas
We deliver all over the world, with the exception of Russia. Let yourself be tempted by our creations!
What are the delivery times ?
Delivery times vary depending on the country of destination and the delivery method chosen.
For Info: the express delivery time (as for the standard time) starts from the dispatch of the order and not from the payment. Orders placed before 11 a.m. have a shorter preparation time, and therefore often have a shorter total delivery time.
To Metropolitan France:
Apart from express delivery, delivery in metropolitan France is free.
- Mondial Relay: 2 to 3 working days after dispatch of your order
- Colissimo: 3 working days after dispatch of your order
- Chronopost: 24 working hours after dispatch of your order
Towards the European Union:
Germany, Belgium, Netherlands, Luxembourg, Austria, Spain (excluding specific territories), Portugal, Ireland, Italy
- Standard Delivery: 5 to 7 working days after your order has been dispatched
- Express Delivery: 4 to 5 working days after your order has been dispatched.
Denmark, Sweden, Poland, Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia
- Standard Delivery: 8 to 9 working days after your order has been dispatched
- Express Delivery: 3 to 4 working days after your order has been dispatched.
Finland, Iceland, Greece, Territories specific to Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Malta, Romania
- Standard Delivery: 8 to 9 working days after dispatch of your order< /p>
- Express delivery: 3 to 4 working days after shipment of your order.
To United Kingdom:
Standard delivery: 6 to 8 working days after dispatch of your order
Please note that for countries outside the European Union, additional customs taxes may be required.
To the rest of the world:
- Standard Delivery: 5 to 10 working days after your order has been dispatched
- Express Delivery: 3 to 4 working days after your order has been dispatched.
Delivery costs
Except for France, delivery costs are not covered by From Future.
FROM FUTURE revisits cashmere, from timeless to creations the most intrepid. But not only ! It is also the desire to reduce our margins to offer you the most affordable price. This is why we do not include delivery costs in the prices of our products. This makes it much more transparent for you.
Please note that delivery costs vary depending on the country of destination as well as the delivery method chosen . The amount will be indicated to you when finalizing your order.
For countries that are not part of the European Union, we inform you that additional customs may be required. We will not be able to reimburse you for these costs.
How to track my order ?
As soon as your order is dispatched by our warehouse, you will receive by email the information necessary for the follow-up of it. You can also follow your package from your “account”, in the “command” part by clicking on the number of your order
Mondial Relay : You receive an email as soon as your package is available in the package relay that you have chosen, meaning that you can recover it within 10 days. If this period is exceeded, your package is returned to our warehouse and we refund your order on your means of payment.
Click & Collect : You receive an SMS as soon as your order is delivered in the store, thus meaning that you can recover it within 15 days. If this period is exceeded, your order is given on the shelves by our teams and we proceed to a refund of this on your means of payment.
You can follow the progress of your package from our Tracking page. (Excluding C&C order)
You will need to enter the order number as well as the postal code of the delivery address.
I did not receive my order, what to do?
We are really sorry that your package is under an unusual delay. If the deadline announced by the delivery method you have chosen is exceeded, we invite you to contact our customer service which will then approach the carrier in charge of your order as soon as possible:
https://www.fromfuture.com/pages/contact
Our team will be delighted to be able to help you.
My package was returned to the sender
If the address provided when ordering includes an error, the package may be returned to us by the carrier. Once your package has been returned to us, it cannot be returned to you and will be automatically reimbursed within a maximum of 14 working days.
Back & refund
How to make a return?
You have a delay in30 days from the reception of your package to return all or part of your order.
🎄 For the Christmas period, the return times are extended to January 15:
- for any purchase made between November 15 and December 25: returns are allowed until January 15.
- For any purchase made after December 25: returns can be made within 30 days.
The articles must be not worn, not washed, not deteriorated, not soil. Please note that items returned with the detached label cannot be reimbursed.
✨ The return of a purchase made on our eshop:
You can :
-We return your articles by going to our shops from Future (excluding corners). It is necessary to present your delivery note or delivery number.
--> Our shops
-We return articles by post.
It is necessary to slide the delivery slip (leaf received in your initial package) so that you can identify your order on the return and refund.
(If a phone number is requested by the carrier on return, please enter: +33 1 64 76 13 39)
Click HERE To make a return
The reimbursement will be made upon receipt of your return package in our warehouse, within 7 to 10 days.
The return costs in this case are the responsibility of the customer.
For what ? From Future revisits cashmere, from timeless to the most intrepid creations. But not only ! It is also the desire to reduce our margins to offer you a most accessible price. This is why we do not integrate the costs related to returns in the prices of our products. This is much more transparent for you.
If your return concerns a purchase made on our e-shop in a country other than France, please note that it is necessary to pay customs fees to send so that the package reaches us.
✨ The return of a purchase made in one of our shops:
It is necessary to go to one of our shops, otherwise we will not be able to make your refund.
Articles purchased in department stores (Lafayette Galerie, cheap) can only be returned to the shopping shop.
We strongly advise you not to send us your item purchased in the store At the address that appears above, because our warehouse will not be able to identify your package (because no associated internet order number), and your package will be lost.
During sales, Returning conditions for shop purchases may vary. They are specified on your receipt at the time of purchase.
🛍 Return conditions during the sales 🛍
- Offer valid from January 11, 2022. Discounts up to -50%, available on a selection of products as well as -20% on the basket from 2 items purchased.
- Offer available on the website www.fromfuture.com and in store (excluding Saint-Tropez and Courchevel store).
- The discounts are valid within the limits of available stocks. The promotion is automatically applied in the basket.
Returning terms of an item purchased on our e-shop:
- Articles can benefit from a refund only by being returned by post. In the event that the conditions of the offer are no longer met because of the return (if only 1 item is kept on the entire order), then the refund will correspond to the amount of the item returned less the amount of the reduction which had been given on the guarded article. For example, if two sweaters were bought at € 80 each instead of € 100 thanks to the ”-20% offer on the basket from 2 items purchased". In the case of the return of a sweater, the reimbursement will be € 80 € 20 therefore € 60. The 20 €
How to exchange an article?
For a purchase made in stores, We invite you to go back to the store to exchange your item or benefit from a credit.
For a purchase made on our eshop, You can choose:
- Carry out your exchange in one of our shops.
- Return to our Return page.
We will reimburse you the item returned once received and controlled by our warehouse, you can, on your side order.
Reimbursement period
You will receive an email to notify you when the refund has been made.
The confirmation of reimbursement will also be indicated in your "order" section account.
If you have returned all the items purchased during this order, the latter will be indicated as "reimbursed". Otherwise, it will be indicated as "partially reimbursed".
Allow 7 to 10 working days to make your return treated with our logistics service.
If these deadlines are not respected, we invite you to contact our team, which will be delighted to give you more information concerning the management of your refund:
https://www.fromfuture.com/pages/contact
It is necessary to slide the delivery slip (received in your initial package) in your return package, so that we can identify your order and reimburse.
Collection
Product and concept
To find out more about the product and concept from future meeting on our pages "The subjects" Or "The concept".
Maintenance tips
On each of our product sheets, you can consult The "Composition & Interview" tab, which will give you the indications to follow in order to preserve as much as possible the quality of your FROM FUTURE products through washes.
The cashmere
Click HERE To see all of our cashmere maintenance tips.
We select the highest quality cashmere fiber in Mongolia grade a. Cashmere is a natural and delicate material, its maintenance must therefore be carried out with care according to the following recommendations:
- Favor hand washing, cold (20 ° maximum). Machine washing is possible cold with a special wool program, a washing bag and without spin or dryer.
- Use a special woolen laundry without softening and in small quantities
- Treat it gently, be careful never to twist or rub the material
- Rinse with clear water by exerting delicate pressures
-Dry the towel to restore its original shape and keep it away from the sun
-If you need ironing, the steam cloud is enough
Cashmere fiber is natural and dynamic, and it changes with daily friction. It is completely normal to observe the formation of plush toys (also known as bouloches). To learn more, visithere. If there is fuzz, please use the anti-fuzz razor to remove the excess material.
Cashmere is a natural fiber that needs regular moisturizing, so the more often you wash cashmere, the softer your sweater will be. (Be sure to follow the maintenance instructions.)
quality
The concept of the future is based on the high quality of its products. For more information, please visit our page Material Science or concept.
contact us
Customer service
If you don't find the answer, please feel free to contact us. Our customer service time is from 10 a.m. to 7 p.m. from Monday to Friday, and reply within 24 hours.
Please fill in the following contact form:
https://www.fromfuture.com/pages/contact
Join US
From the future, the headquarters has 16 people. In just over two years, their flagship store has 45 people. This year, the headquarters alone plans to recruit 10 people! If you want to join from the future, n&x27; Please send your application to: jobs@fromfuture.com
Please feel free to check our welcome to the jungle platform page, where we publish our recruitment information: https://www.welcometothejungle.com/fr/companies/from-future
Need help ?
Can't find any answers to your questions on this page? Please contact us here
