OUR COMMITMENTS From Future is responsible for processing your data. To ensure that your browsing experience goes smoothly, we explain how we collect and process your personal data. The ultimate aim is to improve your user experience while guaranteeing that your rights are respected. We protect your privacy on all the communication channels on which you entrust us with your personal data. To this end, we ensure the protection, confidentiality, non-alteration, availability and security of such personal data. The General Data Protection Regulation is a set of laws implemented by the European Commission from May 25, 2018 for all companies operating in Europe. From Future is therefore concerned by these regulations. WHAT IS THE PRACTICAL IMPACT OF THE REGULATIONS? To protect Internet users from data leaks or misuse of personal data, companies are obliged to keep visitors informed of all computer processing carried out on the data they collect. Like many e-tailers, we collect data on our users. In addition, we work with several third-party service providers (email, SMS, notice collectors, advertising, hosting, logistics, etc.), who have access to some of our data. This data is necessary for us to be able to improve day after day and therefore provide you with the best possible experience on our website. This data also helps us in our quest to bring you beautiful products that you'll love even more. RESALE OF PERSONAL DATA Our priority at From Future is to ensure that you have the best possible experience. We will never sell your personal data. Companies sometimes have the unfortunate habit of exchanging customer files for commercial prospecting purposes. That's not what we do at From Future. All the personal data we collect is kept by us and will not be sold (or rented) to any other company. Your data will only be used by us to contact you, based on the information we have collected. It is a commitment that will never change. PASSWORD SECURITY All passwords are stored "encrypted" and cannot be decrypted. So your passwords are safe. CREDIT CARD NUMBER SECURITY We work with one of the most reputable banking providers on the market. They will guarantee the security of your data when you pay by credit card. We do not have access to your credit card number. It is encrypted and sent from our website to our payment service provider. Our bank payment service provider holds all the French and European authorizations and approvals that justify the security of its IT system. THE NATURE OF THE DATA COLLECTED AND THEIR USE Orders When you create a customer account on fromfuture.com, we record in our system all the information we need to place an order: your first and last name, our email address, your postal address and your telephone number so that we can keep you informed of the progress of your order. All this data is transmitted to our various service providers, who do their utmost to ensure that your parcel reaches you on time. Our logistician needs this data to prepare the package and the carrier to deliver it to you. The latter are strictly forbidden (and have no right) to use your data for any purpose other than processing your order. They must delete the data from their base once the package has been processed. These service providers store data in datacenters in Europe. In the event of delivery outside Europe, your details and address must be passed on to the logistics department of the carrier who will make the delivery. Newsletter You can also give us your consent to use your e-mail address to send you our charming newsletters. Their purpose is to inform you of From Future news, to invite you to special events or to propose product offers. If you no longer wish to receive newsletters, you can unsubscribe at any time by clicking on the link at the bottom of the newsletter. Deregistration will take place immediately. Our newsletter service provider guarantees optimum data storage security. In order to send you newsletters that may be of interest to you, we also provide this service provider with details of the products you have ordered. SMS You can give us your consent to use your telephone number to send you promotional SMS messages. Their purpose is to keep you up to date with From Future news, to invite you to special events or to offer you product specials. If you no longer wish to receive SMS messages, simply follow the procedure provided by our service provider, which is included in the body of the SMS message. Statistics In our never-ending quest to improve, we're constantly striving to offer our customers a quality experience. We use software and services operated by third-party service providers to help us understand our business. We provide these tools with data on our customer base, your browsing history on our website, as well as information on products ordered. Advertising Many e-tailers use online advertising, and From Future is no exception. We record visits in order to display targeted advertising when you browse other websites. This method does not manipulate any personal data. Advertising agencies and third-party websites do not have access to your personal data. If you no longer wish to see our personalized advertising, you can also delete cookies. Product Reviews Your email address, surname, first name and order reference are sent to our partner Trustpilot, who will send you a satisfaction survey. This data will not be passed on to any other company and will be used solely for the purpose of evaluating your shopping experience at From Future. HOW CAN I MODIFY OR DELETE MY DATA? Almost all data can be adjusted by yourself from your customer area on our website. If you can't find what you're looking for, please send an e-mail to contact@fromfuture.com with your request.